Shipping Policies
Shipping Methods
We offer a variety of shipping options to ensure your handmade ceramics arrive safely and on time:
- Standard Shipping: 3-9 business days
- Expedited Shipping: 1-2 business days
- International Shipping: 4-8 business days (varies by destination)
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We aim to provide the most economical options available.
Order Processing Time
All our ceramics are handmade with care. Please allow 1-2 business days for your order to be processed before it is shipped. If you have a special request or need your items by a specific date, please reach out to us!
Packaging
We take pride in ensuring that your ceramics arrive in perfect condition. All items are carefully packaged using eco-friendly materials to minimize our environmental impact.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its journey to you.
Damages and Issues
If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right with a replacement or refund.
Questions?
If you have any questions about our shipping policies, feel free to contact us at info.susanceramics@gmail.com or through our contact form. We’re here to help!
Thank you for supporting my handmade ceramics!